Tow truck permit

Do I need a Tow Truck Permit?

You will need to apply for a tow truck permit if your tow truck does not comply with the prescribed mass or dimension requirements.

To apply for a tow truck permit:

PLEASE NOTE: Operators should check that their vehicle complies with the schedules and conditions in the relevant gazette notice as the permit relevant to this application will reference these same conditions.

Application checklist

To speed up your application process and to minimise requests for further information, the NHVR recommends you check the following.

 Customer PortalPDF applications
Applications are fully completed The Customer Portal will automatically flag any incomplete fields in your permit application. If any sections are incomplete or ineligible, it will be returned to you for finalisation or improvement before we are able to process the permit application.
Applicant details Use the Customer Portal to keep your company or individual particulars up to date at all times. The Customer Portal will automatically fill in the relevant information based on your account details. Be sure to use the same company name every time. Applying under different company and trading names will delay your application.
Regulator Customer Number (RCN) Your RCN is linked directly to your ABN to ensure all of your applications for permits are in one place. If you don't have an RCN, it will be created for you the first time you register for the Customer Portal. If you have an RCN you do not need to complete Section 1 of the applcation form.
Vehicle details and dimensions

The Vehicle Configurations tool allows you to interactively build your vehicle to the required configuration and save these details for re-use on future permit applications.

When completing the vehicle details, particular attention should be given to ensure the vehicle registration numbers are correct and a clear description of the vehicle. Please provide ALL registration number/s of the vehicles being used in the combination.

Please ensure you have completed Section 4 of the application form correctly. Incomplete or unreadable information will be returned for your completion and delay the processing of your application.

When completing the vehicle details, particular attention should be given to ensure the vehicle registration numbers are correct and a clear description of the vehicle. Please provide ALL registration number/s of the vehicles being used in the combination.

Loaded axle mass and spacings

The Vehicle Configurations tool will prompt you to complete the loaded axle mass and spacings details for your vehicle.

The Loaded Axle Mass and Spacing’s table needs to be completed for ALL tow truck types.

Route/area details

Operators can nominate a Zone in the route/area description, for example, a radius of operation, a Local Government Authority area, a combination of areas or a Zone.

If the requested journey traverses through the Northern Territory or Western Australia, you must also contact the relevant state or territory road transport authority to obtain the required permit for the journey within that jurisdiction.

Third-party approvals

You may be required under law to consult with one or more other entities and seek their approval in relation to your application e.g. rail networks, energy providers, telecommunication networks.

If third party approval is required for your movement, please submit a copy of the approval/s with your application.  If using the new Customer Portal, the approvals can be easily uploaded under Step 4 Attachments, and then it will be lodged with your application once it is completed and submitted.

If you are unable to provide all required third party approval/s with your application, please submit as soon as possible via email, fax or post clearly marked 'Access Management - Third Party Approval Evidence' - quoting the case number and your RCN. Emailing your third party approval/s to accessenquiries@nhvr.gov.au is the preferred option and will speed up the application process.

PLEASE NOTE: The relevant road manager/s may commence their decision making process, however the NHVR cannot grant your permit until you provide evidence that approval has been given by the third party entity.

Route assessment fee The NHVR will notify you if the Road Manager is required to undertake a route assessment and if any assessment fee is payable to that Road Manager. Payment of this assessment fee is required to be managed between yourself and the Road Manager. 
Signature There is no need to provide a physical signature as the Customer Portal recognises your unique user profile and therefore knows who lodged the application. You will be required to check a box declaring that all details in the application are true and correct. The terms of use for the Customer Portal cover the requirement around signatures when you first access the Portal. Each application is required to be signed before it can be processed (digital signatures are permitted). If your application is not signed you will be advised to re-send another signed application page before your permit is processed.
Application payment

The application payment is a non-refundable application processing fee. The fee applies whether a permit is issued or not, including where a journey is covered by a Notice and doesn’t require a permit.

Payment of the application fee is available using debit card or credit card (Visa, Mastercard or American Express). It is done as the final simple step of the application submission.

The application payment is a non-refundable application processing fee. The fee applies whether a permit is issued or not, including where a journey is covered by a Notice and doesn’t require a permit. A permit cannot be issued without full payment of the required fees.

Payment can be made by credit card (Visa, Mastercard or American Express) or cheque. Credit card payments are the preferred payment option and will speed up the application process.

Application submission The quickest way to submit applications is through the new Customer Portal. The Customer Portal will notify you that your application has been sucessfully submitted.

Submit your application ONCE only. If you submit your application more than once through multiple channels, this will slow processing down while we make sure we are working on the right application for you.

Submit only one application per fax. Each application will need to be sent through on a separate fax.

Customer Portal (online application)

PDF (post or fax application)

Note: Please right-click on a form and save it to your computer, rather than opening it up directly in your web browser. The form can then be opened locally and saved.

Additional forms