Frequently asked questions about Journey Planner

The questions and responses on this page have been identified through stakeholder engagement with industry, local government agencies and representatives throughout all states and territories, and reflected the agreed position at the time of writing. For further advice and information please contact us.

Can I print or save a copy of my journey?

Yes. After you plan and calculate a Journey, it can be printed out and saved.

When you save your journey, the system will provide you with a unique Journey ID and Version Number. Your journey can then be retrieved by yourself or another user as long as you record and remember the Journey ID and Version Number.

When you print your saved journey, the printed map will also show the unique Journey ID and version number as well as show any map content layers you have selected or turned on in the Journey Planner.

Does the Journey Planner identify the state, territory, or local government road manager?

Yes. The Journey Planner identifies which road managers are responsible for permission for the individual parts of a planned route. Refer to the Journey Planner user guide for more information on how to identify road managers.

How accurate are the travelling times shown in the Journey Planner?

The travelling times shown in the Journey Planner are provided as a guide only. Travel times are calculated using average travel speeds for each segment of road in conjunction with the calculated total distance travelled.

It is important to note that the travelling time are estimates only and do not take into account traffic conditions, road works or other barriers and factors which may otherwise impede or enhance the estimated total travel time.

Additionally, the travelling times should not be used for compliance and fatigue management purposes under the provisions of the Heavy Vehicle National Law.

How can I find the authorised routes I need to travel on in the Journey Planner?

The Journey Planner allows you to display a number of authorised routes that can assist you with planning your journey. The authorised routes can be found by clicking on the 'Map Contents' tab located in the top, left-hand corner of the Journey Planner. Under 'Map Contents' there is another tab called 'Heavy Vehicle Routes' which displays a number of combination vehicle networks. Refer to the Journey Planner user guide (PDF, 2.2MB) for more information on how to identify heavy vehicle networks.

How current is the information shown in the Journey Planner?

The Journey Planner is a dynamic online mapping application and will be refined and expanded over time based on new or additional information. It therefore represents the best information available at a certain point in time.

How do I provide feedback on the Journey Planner?

Enquries and feedback can be submitted online.

What are the future plans for the Journey Planner?

The Journey Planner is designed to become the single source for heavy vehicle authorised routes and conditions, so that when a journey is planned a user can differentiate between travel on authorised and non-authorised segments. The authorised routes will no longer be indicative but actual.

Users of the Journey Planner are encouraged to provide feedback to identify system enhancements.

What do I do if I need help with the Journey Planner?

A user guide as well as e-learning and scenario videos are available from the NHVR Journey Planner page. If you still need assistance with the Journey Planner then please contact us.

What does the Journey Planner do?

The NHVR Journey Planner allows an operator to plan a heavy vehicle journey in conjunction with the authorised routes for heavy vehicles. It helps to identify segments within a journey that are not on authorised routes, and indicates the sections of road where an operator may be required to make an access permit application.

When a journey is saved, a Journey Planner ID number is supplied which can be added to an access permit application. By using this Journey ID number, a journey can be retrieved and reviewed by the operator, a NHVR Case Manager and road managers when processing the application.

Use of the Journey Planner as part of an access permit application will ensure that road managers can be easily identify and investigate the section of road(s)s they need to make an access decision on. This can help the NHVR more rapidly assess and access application.

What is the Journey Planner?

The Journey Planner is an interactive online map service which displays authorised routes for use by heavy vehicles.

The Journey Planner can be used to help plan a heavy vehicle journey and identify where an access permit application may need to be made.

What updates are planned for the Journey Planner?

The Journey Planner will be updated to include additional authorised heavy vehicle routes as data becomes available or as new routes are authorised. The accuracy of the data is continually being reviewed and refined in consultation with asset owners. The NHVR is also investigating upgrades to the tools available for users to manipulate journeys to improve usability.

What web browsers are supported?

All major web browsers are supported including IE9+, Firefox 3.5+, Google Chrome 11+ and Safari. For best results, please ensure that you are using the latest version of your web browser.

Where has the information shown in the Journey Planner come from?

The mapping data shown in the Journey Planner has come directly from the relevant state agencies and jurisdictions as well from authorised data suppliers.

Most of the heavy vehicle route information is already publicly available and is located on various state agency websites that display heavy vehicle information. The Journey Planner makes this information available in one place for routes across Australia, using a consistent display format.