Audit framework and requirements

Under the NHVAS Business Rules and Standards (PDF, 428KB) and Independent Audit Framework, all audits are to be conducted by an approved independent auditor. These auditors must be registered or recognised by the NHVR as an NHVAS auditor.

Auditors carrying out audits on Basic and Advanced Fatigue Management modules must have fatigue scope. Successful audits of an operator’s compliance with the relevant module standards are critical for entry and retaining NHVAS accreditation.

Types of audits

Compliance audit (existing accreditation holders)

It is the operator's responsibility to complete a compliance audit and submit an NHVAS audit summary report (DOCX, 89KB) no earlier than 6 months and no later than 1 month prior to expiry of the accreditation period. The NHVAS audit summary report must be accompanied with an NHVAS accreditation application form.

When an auditor has carried out two consecutive audits of a module for an operator, a different auditor must conduct the next audit of that module.

Scheduled audit

  • Certifies that a management system for accreditation is in place, is being used and adheres to the scheme standards before accreditation is granted.
  • For the first accreditation period, a scheme member’s management system must undergo an initial compliance audit no earlier than 6 months and no later than 7 months after the effective date of the accreditation, and a second compliance audit prior to the expiry of the accreditation period.
  • It is the operator's responsibility to complete a compliance audit and submit an NHVAS audit summary report (DOCX, 89KB) to the NHVR no earlier than 6 months and later than 1 month prior to expiry of the accreditation period.
  • An audit report is valid for 9 months from the date the audit is completed.
  • When an auditor has carried out two consecutive audits of a module for an operator, a different auditor must conduct the next audit of that module.
  • If the NHVR does not receive an NHVAS accreditation application form, an operator’s accreditation will automatically expire at midnight on the accreditation expiry date. The operator/vehicle will then not be entitled to receive any concession. See Timeframes and penalties for more information.

Triggered audit

  • Where information (e.g. on-road breach, serious crash, compliance history, an intercept report, a compliance statement or a complaint) suggests that a scheme member may be acting in contravention of the conditions of accreditation, the NHVR may initiate a triggered audit.

Random audits

  • Random audits may be requested at the discretion of a service provider or the NHVR at any time, with or without notice at any premises of a scheme member.

Spot checks

The NHVR can randomly conduct spot checks on scheme member's management systems. Spot checks are conducted to ensure that operators are abiding by the requirements for participation in their relevant NHVAS module/s.

Authorised officers may carry out random inspections in conjunction with NHVR or jurisdictional auditors to identify that the management system or condition of a vehicle(s) is consistent with the NHVAS standards and national vehicle standards.

Statement of Compliance

As part of your accreditation you must regularly complete a Statement of compliance (PDF, 236KB) if required. These signed statements must be presented at audit. 

Audit matrices

The following audit matrices provide a tool to assess and confirm compliance with the accreditation standards and criteria: