Procurement

Eftsure supplier verification

The NHVR has partnered with Eftsure to strengthen its payment security.

All suppliers of goods and services to NHVR are required to provide information to Eftsure for independent verification before conducting business and/or receiving payment via electronic funds transfer (EFT).

The verification process by Eftsure protects supplier payments against fraud and error by validating ABN, GST registration status and bank account details to ensure payments are made to correct recipients.

Who is Eftsure?

Eftsure is Australia’s market leader in payment fraud prevention with a mission to build a safer business community. They use multi-factor verification to give businesses greater oversight and control when onboarding suppliers, receiving invoices and making payments.

Why is NHVR implementing Eftsure?

With cyber fraud prevalent globally, it is a serious risk for all businesses. Threats such as phishing scams or fraudulent changes to payment files can result in significant financial loss. Eftsure monitors and verifies supplier details, reducing these risks. Once details are securely stored with Eftsure, details are automatically verified prior to each payment to prevent fraudulent accounts receiving payment.

What is the verification process for new vendors?

Step 1

An NHVR representative will contact you to request information like Trading Name, Email Address, Company and Bank Location (Domestic/Foreign Status).

Step 2

You’ll receive an email from noreply@vendor-verification.nhvr.gov.au inviting you to register as a new supplier and to supply the following details:

  • ABN
  • Company name
  • Address
  • Email
  • Bank account details
  • Insurance information

Step 3

From there, you’ll have two options to validate your details:

a) Select your financial institution from the dropdown list and follow the prompts to log in to your bank through the system.

OR

b) You can log in to Eftsure and manually enter the BSB, account number and account name. 

If there are any issues with the registration, you will receive a call from an Eftsure team member (within 48 hours) to confirm your information. You will then receive a confirmation email once details have been verified. For more information about the verification process visit Eftsure's website.

Onboarding process guides

What is the verification process for existing vendors?

It is the responsibility of the vendor to ensure details are verified and correct. You can update your details at any time by logging into the Eftsure portal or by asking your NHVR representative to send an Eftsure change request. 

Step 1: Notify Us

Contact finance@nhvr.gov.au as soon as your details change.

Step 2: Update viaEftsure

You will receive an email with a secure link to update your details. Follow the prompts.

Step 3: Verification Call

Eftsure will call within 24-48 hours to confirm the changes.

Important information for Suppliers

Verification before onboarding

Suppliers must be verified through Eftsure prior to being onboarded. This step ensures that payments are made securely and accurately.

Digital registration process

The registration process is completed online via a secure link sent to your email. It is designed to be simple, user-friendly, and accessible across all devices.

If you experience any issues with logging in, contact Eftsure Technical Support:

Phone: 1300 985 967
Email: support@eftsure.com.au

Contact after approval only

Eftsure will only contact suppliers once they have been approved by NHVR. If no email is received, suppliers should check their spam folder or reach out for assistance.

Updating supplier details

Suppliers must notify NHVR if their business or banking details change. A new verification link will be issued to update records securely.

No cost to suppliers

There is no charge for suppliers to use Eftsure.

One-time verification

Once verified, no further action is needed unless your details change.

Contacts

For more information about supplier management, email: finance@nhvr.gov.au
For Eftsure technical support, phone: 1300 985 976.

Implementation of VendorPanel Solution

The NHVR is now releasing tender opportunities via VendorPanel, a new procurement platform. In order to receive tender documentation and submit responses, suppliers will need to register in the VendorPanel Marketplace.

VendorPanel is free for suppliers and provides a simple, secure way to receive and respond to quotation requests from government buyers. For further information please visit www.supply.qld.gov.au

Existing suppliers to the NHVR will be notified when an upcoming tender is released to VendorPanel.

Note: There will be no changes to the way suppliers receive Purchase Orders and submission of invoices.

NHVR's Australian Business Number (ABN)

48 557 596 718

Request for quote terms and conditions

These conditions may be used where the NHVR is seeking quotes to enter into a contract.

Standard contract terms and conditions

The default terms and conditions that apply to purchase orders issued by the NHVR.

Statement of business ethics

This statement sets out the expected standards for doing business with the NHVR. It provides guidance to our commercial partners and suppliers on the ethical standards we uphold, and the conduct and standards we expect from anyone who we do business with.