Third party approvals

An operator may need to consult with a third party to seek approval for an access permit application. This is a requirement for some permits under s157 of the Heavy Vehicle National Law (HVNL).

On this page

Gazette notices, permits and some jurisdictional laws may require third parties and other entities to provide permission for a vehicle to travel if it exceeds certain mass or dimension limits.

Road managers may start their decision-making process, however, to ensure safety and infrastructure protection, we may not be able to issue your permit until evidence of third party approval has been provided.

Do I need third party approval?

It is your responsibility to consult and/or obtain consent with any third party providers that may impact your journey before travelling on the road network.

We must be satisfied that third party consent has been received and may request proof of this before issuing a permit.

If you require third party approval, you will need to obtain this prior to, or during, the application process.

Will the NHVR secure third party approval for my permit application?

No. Operators must secure all approvals from third parties such as electricity/utility companies, rail authorities and other third parties as part of their heavy vehicle operations.

You may also be required to provide evidence of these approvals:

  • as part of the application process
  • when the NHVR is advised by a road manager prior to permit issue
  • as part of a condition on permit issue.

What triggers a third party approval requirement?

When a vehicle movement exceeds certain mass or dimension limits, third party providers may need to:

  • be notified of the movement
  • assess the proposed route for suitability of the movement
  • provide approval (which may impose conditions) for the movement to occur, either over or under assets that they own (in most cases there is a legislated requirement for operators to seek this approval).

A combination can trigger the requirement for third party approval by exceeding mass or dimensions. One of the most common triggers is where the vehicle and load exceed a specified height.

Below are our requirements for managing applications where a vehicle and/or load exceeds a height of 4.3m.

NHVR height requirements

ACT, NSW, QLD, SA and TAS

  • Over 4.3m but less than 5.0m in height - we don’t need to sight an approval prior to issuing the permit, however, a third party approval may be required prior to the vehicle and its load commencing travel.
  • Over 5.0m in height - we are required to sight at least one approval prior to issuing a permit.

VIC

  • Over 4.3m but less than 5.2m in height - we don’t need to sight an approval prior to issuing the permit, however, a third party approval may be required prior to the vehicle and its load commencing travel.
  • Over 5.2m in height - we require a third party approval prior to issuing a permit.

Who is a third party entity?

Examples of third party entities include:

  • Police – Oversize heavy vehicle movements may require police escorts and/or traffic diversion.
  • Rail infrastructure managers – The movement of oversize or overmass heavy vehicles across level crossings/rail bridges or restricted access vehicles near rail infrastructure may create risks that need to be managed.
  • Roadwork controllers – Heavy vehicle movements through worksites may need to be coordinated to ensure the site is free from obstructions.
  • Tunnel operators – May need to be contacted to coordinate moves and ensure any special requirements are understood and complied with.
  • Utilities – Restricted access vehicles may have adverse effects on utilities’ infrastructure with over-height vehicles and telecommunications/powerlines being a common concern.

Third parties and other entities contact information

The following tables contain contact information for third party organisations.

Please note: While all care has been taken in supplying up-to-date information, the NHVR is not always notified or aware of changes. If you are aware of out-of-date information, or other organisations that should be added, please send an email to info@nhvr.gov.au

Local council and road authority contact numbers

Traffic advisory services

Jurisdiction Service Website
ACT Road closures https://www.cityservices.act.gov.au/roads-and-paths/act_public_road_closures
NSW Transport for NSW Live Traffic NSW www.livetraffic.com/desktop.html
Qld Queensland Traffic and Travel Information https://qldtraffic.qld.gov.au/
SA SA outback roads reports
Traffic - SA
www.dit.sa.gov.au/OutbackRoads
www.traffic.sa.gov.au
Tas Tasmanian Police Community Alerts
Tasmanian Road Closures and Delays
http://www.police.tas.gov.au/community-alerts
https://www.transport.tas.gov.au/roadworks/roadworks_map
Vic VicTraffic http://traffic.vicroads.vic.gov.au/

Australian Capital Territory

Organisation Contact details
ActewAGL Phone: 13 14 93
Website: www.actewagl.com.au
Telstra Email: high.loads.Telstra@team.telstra.com
Phone: 1800 047 909
Website: www.telstra.com.au
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New South Wales

Organisation Contact details
Ausgrid Energy Phone: 13 13 65
Website: www.ausgrid.com.au
Sydney, Central Coast and Hunter NSW regions
Australian Rail Track Corporation Ltd. (ARTC) Address: PO Box 10343 Gouger Street, Adelaide  SA  5000 
Phone: (08) 8212 0300
Email: odl.permits@artc.com.au
Website: www.artc.com.au
ARTC Level Crossing access for Heavy/OSOM Vehicles
Boral Paul Savage
Phone: (02) 4928 1922
Mobile: 0401 896 309
Address: Boral Cement PO Box 120 Mayfield 2304
EmailPaul.Savage@boral.com.au
Endeavour Energy Phone: 13 10 81
Website: www.endeavourenergy.com.au
Northern, Central, Southern NSW
Essential Energy Email: high.load.permit@essentialenergy.com.au
Phone: 13 23 91
Website: www.essentialenergy.com.au
Open the 'Quick Links'  drop down on the right hand side and click on "High Load Permits" to Apply for a High Load Approval online.
Grain and Oilseed Supply Chain Australia Cargill

Ron Game
phone:  (02) 4920 0175
office:  (02) 4920 0100
mobile: 0407 215 633
fax: (02) 4928 4081
Address: 51 Raven Street, Kooragang Island NSW 2304
EmailRon_game@cargill.com

M2 Motorway Adam Di Pasqua - Transurban
Email: adipasqua@transurban.com
Phone: 0428 404 253
If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works.
M5 West Motorway Adam Di Pasqua - Transurban
Email: adipasqua@transurban.com
Phone: 0428 404 253
If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works.
M7 Motorway

Heavy vehicle access request (Minimum 5 business days notice required)
(For the following Loads:  Height > 5.2m AND/OR Width ≥ 4.3m AND/OR Total Mass > 150t)

STEP 1: Transport companies are to register with Westlink M7 (one time only) by emailing the following information to access@m7.com.au to obtain a username and password for use in the Permitted website:

  • Company / entity name
  • Company ABN

STEP 2: Once Transport company details (above) are received, M7 will issue an email back confirming the update into the Permitted Access system; with company username and password for accessing the system.

STEP 3: Transport company to log onto Permitted (www.permitted.com.au/main.php) and use the ‘Heavy Vehicle’ TAB to apply for an Access Request.

STEP 4: Details to include into Permitted Access Request

  • Start and End Date for travel on M7 (including estimated times on M7)
  • Route on M7 (on and off)
  • Dimensions of Load (Height/Width/Mass)
  • Contact Details

Westlink M7 will then contact you to coordinate your movement on the Motorway.

New South Wales Police NSW Police Traffic and Highway Patrol Command
Email: trafficosom@police.nsw.gov.au
Phone: (02) 8882 1436
Website: www.police.nsw.gov.au
In the search bar type "transport escort service"
A minimum of 5 working days is required for police notification and/or organisation of police resources.
NorthConnex Adam Di Pasqua - Transurban
Email: adipasqua@transurban.com
Phone: 0428 404 253
Thomas Burke - NorthWestern Roads
Email: TBurke@nwroads.com.au
Phone: 0477 310 912
If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works.
Optus Email: OptNationalServices@servicestream.com.au
Phone: 0424 742 411
Website: www.servicestream.com.au 
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Pennant Hills Road Project Control Room Email: TCR@ncxllbjv.com.au
Phone: (02) 8039 5400
Roads and Maritime Services (RMS) Pacific Highway Coordinator

Email: Operations.Northern@rms.nsw.gov.au
Phone: (02) 6640 1000
Phone: 1800 653 092
If your permit or notice includes a condition to contact a highway operator, you should contact the operator at least 2 working days before travel to notify them of your planned travel date, times and your vehicle/combination details. Contacting the highway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works.

Sydney Harbour Tunnel Bob Allen
Phone: (02) 9959 8100
Email: boba@shtunnel.com.au
Gary Payseno
Phone: (02) 9959 8100
Email: gpayseno@shtunnel.com.au
If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works.
Sydney Trains External Interface Management 
Email: osom.approvals@transport.nsw.gov.au
Telstra Email: high.loads.Telstra@team.telstra.com
Phone: 1800 047 909
Fax: 1800 807 573
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TransGrid Metropolitan: (02) 9620 0777
Orange: (02) 6360 8711
Newcastle: (02) 4967 8678
Tamworth: (02) 6765 1666
Wagga: (02) 6922 0222
Yass: (02) 6226 9666
Website: www.transgrid.com.au
UGL Regional Linx Email: heavyvehicle@uglregionallinx.com.au
Phone: 1300 661 390
Website: www.uglregionallinx.com.au
V/Line Corporation Email: Rupert.Capper@vline.com.au
Phone: (03) 9619 5015
Mobile: 0407 300 210
Website: www.vline.com.au
WestConnex Motorway (M4, M8 and M5 East) Telaine Grapsas - Transurban
Email: tgrapsas@transurban.com
Phone: 0497 412 094
Tass Plakogiannis - Transurban
Email: tplakogiannis@transurban.com
Phone: 0421 055 657
Between Church Street, Granville and King Georges Rd, Beverly Hills and M5 East Motorway between General Holmes Dr and King Georges Rd.
If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works.

Queensland

Organisation Contact details
Aurizon Network Over Dimensional Road Loads
Email: overdimensional@aurizon.com.au
Phone: (07) 3019 1517
Website: http://www.aurizon.com.au/overdimensional
Australian Rail and Track Corporation Ltd (ARTC) Address: PO Box 10343 Gouger Street, Adelaide  SA  5000 
Phone: (08) 8212 0300
Email: odl.permits@artc.com.au
Website: www.artc.com.au
ARTC Level Crossing access for Heavy/OSOM Vehicles
Country Energy/Origin Email: high.load.permit@essentialenergy.com.au
Phone: 13 23 91
Website: www.essentialenergy.com.au
Open the 'Quick Links'  drop down on the right hand side and click on 'High Load Permits' to Apply for a High Load Approval online.
Tallwood, Karara and Moonee (Goondiwindi) covered by Essential Energy (NSW)
Energex Steve Malone (Field Officer)
Phone: (07) 3664 9239
Fax: (07) 3364 9020
Website: https://www.energex.com.au/contractors/document-library
Ergon Email: highloads2@ergon.com.au with the completed Notification to Transport High Load form from https://www.ergon.com.au/network/safety/working-near-powerlines/vehicles-with-high-loads
Phone: 13 74 66
Optus Email: OptNationalServices@servicestream.com.au
Phone: 0424 742 411
Website: www.servicestream.com.au
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Q Rail Over Dimensional Road Loads
Email: roadloads@qr.com.au
Phone: (07) 3072 1719
Website: www.queenslandrail.com.au/forbusiness/overdimensionalloads
Queensland Traffic and Travel Information Phone: 13 19 40
Website: http://131940.qld.gov.au
Telstra Email: high.loads.Telstra@team.telstra.com
Phone: 1800 047 909
Fax: 1800 807 573
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Transport and Main Roads Conditions database
Website: www.service.transport.qld.gov.au/ExcessMassExternal/PublicConditionReport.jsp

South Australia

Organisation Contact details
Aurizon Email: Mark.Sims@aurizon.com.au
Phone: (08) 8343 7628
Website: www.aurizon.com.au
Rail
Australian Rail and Track Corporation Ltd (ARTC) Address: PO Box 10343 Gouger Street, Adelaide  SA  5000 
Phone: (08) 8212 0300
Email: odl.permits@artc.com.au
Website: www.artc.com.au
ARTC Level Crossing access for Heavy/OSOM Vehicles
Cowell Electric Email: cowellelectric@cowellelectric.com.au
Phone: (08) 8629 2136
Website: www.cowellelectric.com.au
Access to Iron Knob from Whyalla
Department for Infrastructure and Transport (DIT)
South Australian Public Transport Authority (SAPTA)
Website: www.dit.sa.gov.au
Overhead electric wire and bridge clearance enquiries
Keolis Downer Australia - Adelaide Metro Passenger Railway Network Email: KDA-networkaccess@keolisdowner.com
Website: www.keolisdowneradelaide.com.au
Railway enquiries
OneSteel Email: mathew.wauchope@onesteel.com
Phone: (08) 8640 4418
Website: www.libertyonesteel.com
Access into the steelworks at Whyalla, to Iron Knob & Iron Baron
Optus Email: OptNationalServices@servicestream.com.au
Phone: 0424 742 411
Website: www.servicestream.com.au 
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SA Power Networks (SAPN)

Email: highloads@sapowernetworks.com.au
Phone: (08) 8292 0492
Website: www.sapowernetworks.com.au
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SAPN Transporting High Loads Information:
https://www.sapowernetworks.com.au/industry/transporting-high-loads/

South Australia Police Email: policeescortgroup@police.sa.gov.au
Phone: 131 444 or (08) 8207 6035
Website: www.police.sa.gov.au
Police Escorts
South Eastern Water Conservation and Drainage Board (SEWCDB) Email: terry.peltz@sa.gov.au
Phone: (08) 8762 9708 or 0427 795 109
Web: www.environment.sa.gov.au/topics/water/resources/south-east-drainage-network/south-eastern-water-conservation-drainage-board
Bridge/Culvert Access for Grant District Council, Wattle Range Council, Robe District Council, Kingston South East District Council, Naracoorte Lucindale Council and Tatiara District Council
Steam Ranger Email: rsm@steamranger.org.au
Phone: 0427 251 752
Website: www.steamranger.org.au
Rail
Telstra Email: high.loads.Telstra@team.telstra.com
Phone: 1800 047 909
Website: www.telstra.com.au
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Torrens Connect - Adelaide Metro Tram Line Email: permits@torrensconnect.com.au
Website: www.torrensconnect.com.au/permit-to-work-general-information
Tramway enquiries

Tasmania

Organisation Contact details
Department of State Growth

Transport Inspectors
Phone:
1300 851 225

Roadworks and closures
Website: https://www.transport.tas.gov.au/roadworks/roadworks_map

Tas Gas Email: mark.yates@tasgas.com.au
Phone: (03) 6336 9301
Tasmania Police Phone: 13 14 44
Community alerts
Website: www.police.tas.gov.au/community-alerts
TasNetworks Email: customer.service@auroraenergy.com.au
Phone: 1300 137 008
TasRail Phone: 1300 827 724
TasWater Email: enquiries@taswater.com.au
Phone: 13 69 92
Website: www.taswater.com.au
Telstra Email: high.loads.Telstra@team.telstra.com
Phone: 1800 047 909
Fax: 1800 807 573
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Victoria

VicRoads - Getting third-party approval to travel - A list of key third party assets and the approval process that applies in Victoria.

State road transport authority mapping sites