Road managers
Accessibility tools
An operator may need to consult with a third party to seek approval for an access permit application. This is a requirement for some permits under s157 of the Heavy Vehicle National Law (HVNL).
On this page
- Do I need third party approval?
- Will the NHVR secure third party approval for my permit application?
- What triggers a third-party approval requirement?
- Who is a third party entity?
- Third parties and other entities contact information
- Local council and road authority contact numbers
- Traffic advisory services
- Australian Capital Territory
- New South Wales
- Queensland
- South Australia
- Tasmania
- Victoria
- State road transport authority mapping sites
Gazette notices, permits and some jurisdictional laws may require third parties and other entities to provide permission for a vehicle to travel if it exceeds certain mass or dimension limits.
Road managers may start their decision-making process, however, to ensure safety and infrastructure protection, we may not be able to issue your permit until evidence of third party approval has been provided.
Do I need third party approval?
It is your responsibility to consult and/or obtain consent with any third party providers that may impact your journey before travelling on the road network.
We must be satisfied that third party consent has been received and may request proof of this before issuing a permit.
If you require third party approval, you will need to obtain this prior to, or during, the application process.
Will the NHVR secure third party approval for my permit application?
No. Operators must secure all approvals from third parties such as electricity/utility companies, rail authorities and other third parties as part of their heavy vehicle operations.
You may also be required to provide evidence of these approvals:
- as part of the application process
- when the NHVR is advised by a road manager prior to permit issue
- as part of a condition on permit issue.
What triggers a third party approval requirement?
When a vehicle movement exceeds certain mass or dimension limits, third party providers may need to:
- be notified of the movement
- assess the proposed route for suitability of the movement
- provide approval (which may impose conditions) for the movement to occur, either over or under assets that they own (in most cases there is a legislated requirement for operators to seek this approval).
A combination can trigger the requirement for third party approval by exceeding mass or dimensions. One of the most common triggers is where the vehicle and load exceed a specified height.
Below are our requirements for managing applications where a vehicle and/or load exceeds a height of 4.3m.
NHVR height requirements
ACT, NSW, QLD, SA and TAS
- Over 4.3m but less than 5.0m in height - we don’t need to sight an approval prior to issuing the permit, however, a third party approval may be required prior to the vehicle and its load commencing travel.
- Over 5.0m in height - we are required to sight at least one approval prior to issuing a permit.
VIC
- Over 4.3m but less than 5.2m in height - we don’t need to sight an approval prior to issuing the permit, however, a third party approval may be required prior to the vehicle and its load commencing travel.
- Over 5.2m in height - we require a third party approval prior to issuing a permit.
Who is a third party entity?
Examples of third party entities include:
- Police – Oversize heavy vehicle movements may require police escorts and/or traffic diversion.
- Rail infrastructure managers – The movement of oversize or overmass heavy vehicles across level crossings/rail bridges or restricted access vehicles near rail infrastructure may create risks that need to be managed.
- Roadwork controllers – Heavy vehicle movements through worksites may need to be coordinated to ensure the site is free from obstructions.
- Tunnel operators – May need to be contacted to coordinate moves and ensure any special requirements are understood and complied with.
- Utilities – Restricted access vehicles may have adverse effects on utilities’ infrastructure with over-height vehicles and telecommunications/powerlines being a common concern.
Third parties and other entities contact information
The following tables contain contact information for third party organisations.
Please note: While all care has been taken in supplying up-to-date information, the NHVR is not always notified or aware of changes. If you are aware of out-of-date information, or other organisations that should be added, please send an email to info@nhvr.gov.au
Local council and road authority contact numbers
Traffic advisory services
| Jurisdiction | Service | Website |
|---|---|---|
| ACT | Road closures | https://www.cityservices.act.gov.au/roads-and-paths/act_public_road_closures |
| NSW | Transport for NSW Live Traffic NSW | www.livetraffic.com/desktop.html |
| Qld | Queensland Traffic and Travel Information | https://qldtraffic.qld.gov.au/ |
| SA | SA outback roads reports Traffic - SA | www.dit.sa.gov.au/OutbackRoads www.traffic.sa.gov.au |
| Tas | Tasmanian Police Community Alerts Tasmanian Road Closures and Delays | https://www.police.tas.gov.au/community-alerts https://www.transport.tas.gov.au/roadworks/roadworks_map |
| Vic | VicTraffic | https://traffic.vicroads.vic.gov.au/ |
Australian Capital Territory
| Organisation | Contact details |
|---|---|
| ActewAGL | Phone: 13 14 93 Website: www.actewagl.com.au |
| Telstra | Email: high.loads.Telstra@team.telstra.com Phone: 1800 047 909 Website: www.telstra.com.au Overhead lines |
New South Wales
| Organisation | Contact details |
|---|---|
| Aurizon (South Maitland Railways) | Paige Harper Email: paige.harper@aurizon.com.au |
| Ausgrid Energy | Phone: 13 13 65 Website: www.ausgrid.com.au Sydney, Central Coast and Hunter NSW regions |
| Australian Rail Track Corporation Ltd. (ARTC) | Address: PO Box 10343 Gouger Street, Adelaide SA 5000 Phone: (08) 8112 0300 Email: odl.permits@artc.com.au Website: www.artc.com.au ARTC Level Crossing access for Heavy/OSOM Vehicles |
| Boral | Brad Ryan Email: brad.ryan@boral.com.au Mobile: 0448 988 353 |
| Cross City Tunnel | Email: OSOMaccess@transurban.com If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works. |
| Eastern Distributor | Email: OSOMaccess@transurban.com If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works. |
| Endeavour Energy | Phone: 13 10 81 Website: www.endeavourenergy.com.au Northern, Central, Southern NSW |
| Essential Energy | Email: high.load.permit@essentialenergy.com.au Phone: 13 23 91 Website: www.essentialenergy.com.au Open the 'Quick Links' drop down on the right hand side and click on "High Load Permits" to Apply for a High Load Approval online. |
| Grain and Oilseed Supply Chain Australia Cargill | Kate Austin Email: kate_austin@cargill.com Mobile: 0483 280 257 Address: 51 Raven Street, Kooragang Island NSW 2304 |
| M2 Motorway | Email: OSOMaccess@transurban.com If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works. |
| M5 South West Motorway | Email: OSOMaccess@transurban.com If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works. |
| M7 Motorway | Heavy vehicle access request (Minimum 5 business days notice required) STEP 1: Transport companies are to register with Westlink M7 (one time only) by emailing the following information to access@m7.com.au to obtain a username and password for use in the Permitted website:
STEP 2: Once Transport company details (above) are received, M7 will issue an email back confirming the update into the Permitted Access system; with company username and password for accessing the system. STEP 3: Transport company to log onto Permitted (www.permitted.com.au/main.php) and use the ‘Heavy Vehicle’ TAB to apply for an Access Request. STEP 4: Details to include into Permitted Access Request
Westlink M7 will then contact you to coordinate your movement on the Motorway. |
| New South Wales Police | NSW Police Traffic and Highway Patrol Command Email: trafficosom@police.nsw.gov.au Phone: (02) 8882 1436 Website: www.police.nsw.gov.au In the search bar type "transport escort service" A minimum of 5 working days is required for police notification and/or organisation of police resources. |
| NorthConnex | Email: OSOMaccess@transurban.com If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works. |
| Optus | Email: OptNationalServices@servicestream.com.au Phone: 0461 506 408 Website: www.servicestream.com.au Overhead lines |
| Pennant Hills Road Project Control Room | Email: TCR@ncxllbjv.com.au Phone: (02) 8039 5400 |
| Sydney Harbour Tunnel | Email: Adam.Taylor@ventia.com If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works. |
| Sydney Trains | External Interface Management Email: osom.approvals@transport.nsw.gov.au |
| Telstra | Email: high.loads.Telstra@team.telstra.com Phone: 1800 047 909 Fax: 1800 807 573 Overhead lines |
| TransGrid | Metropolitan: (02) 9620 0777 Orange: (02) 6360 8711 Newcastle: (02) 4967 8678 Tamworth: (02) 6765 1666 Wagga: (02) 6922 0222 Yass: (02) 6226 9666 Website: www.transgrid.com.au |
| UGL Regional Linx | Email: heavyvehicle@uglregionallinx.com.au Phone: 1300 661 390 Website: www.uglregionallinx.com.au |
| V/Line Corporation | Website: https://corporate.vline.com.au/Network-Access/Oversized-vehicle-movements General access requirements to V/Line land are described at https://corporate.vline.com.au/Network-Access/Network-Access |
| WestConnex Motorway - M4, M8, M4-M8 (including Rozelle Interchange and Iron Cove Link) and M5 East | Email: OSOMaccess@transurban.com Between Church Street, Granville and King Georges Rd, Beverly Hills, M5 East Motorway between General Holmes Dr and King Georges Rd and Rozelle interchange connections. If your permit or a notice includes a condition to contact a motorway operator, you should contact the operator at least 5 working days before travel to notify them of your planned travel date and times and your vehicle/combination details. Contacting the motorway operator in advance of your travel will assist you in avoiding disruptions and delays to your journey, such as lane closures and road works. |
Queensland
| Organisation | Contact details |
|---|---|
| Aurizon Network | Over Dimensional Road Loads Email: overdimensional@aurizon.com.au Phone: (07) 3019 1517 Website: https://www.aurizon.com.au/what-we-do/network/central-queensland-coal-network/over-dimensional-road-loads |
| Australian Rail and Track Corporation Ltd (ARTC) | Address: PO Box 10343 Gouger Street, Adelaide SA 5000 Phone: (08) 8112 0300 Email: odl.permits@artc.com.au Website: www.artc.com.au ARTC Level Crossing access for Heavy/OSOM Vehicles |
| Country Energy/Origin | Email: high.load.permit@essentialenergy.com.au Phone: 13 23 91 Website: www.essentialenergy.com.au Open the 'Quick Links' drop-down menu on the right-hand side and click on 'High Load Permits' to Apply for a High-Load Approval online. Tallwood, Karara and Moonee (Goondiwindi) covered by Essential Energy (NSW) |
| Energex | If you’re transporting a load that’s more than 4.6m high under overhead powerlines, you’ll need to submit a notification to obtain written authorisation from Energex. Email: highloads@energyq.com.au with the completed Notification to Transport High Loads form from: https://www.energex.com.au/safety/working-near-powerlines/vehicles-with-high-loads Emergency phone: 13 19 62 High Loads Team: (07) 4932 7566 Website: www.energex.com.au |
| Ergon | If you’re transporting a load that’s more than 4.6m high under overhead powerlines, you’ll need to submit a notification to obtain written authorisation from Ergon Energy Network. Email: highloads@energyq.com.au with the completed Notification to Transport High Load form from https://www.ergon.com.au/network/safety/working-near-powerlines/vehicles-with-high-loads Emergency phone: 13 16 70 High Loads Team: (07) 4932 7566 Website: www.ergon.com.au/network |
| Optus | Email: OptNationalServices@servicestream.com.au Phone: 0461 506 408 Website: www.servicestream.com.au Overhead lines |
| Q Rail | Over Dimensional Road Loads Email: roadloads@qr.com.au Phone: (07) 3072 1719 Website: www.queenslandrail.com.au/forbusiness/overdimensionalloads |
| Queensland Traffic and Travel Information | Phone: 13 19 40 Website: http://131940.qld.gov.au |
| Telstra | Email: high.loads.Telstra@team.telstra.com Phone: 1800 047 909 Fax: 1800 807 573 Overhead lines |
| Transport and Main Roads | Conditions database Website: https://www.tmr.qld.gov.au/business-industry/heavy-vehicles/queensland-excess-mass-and-dimension-conditions#_Conditions_of_Operation |
South Australia
| Organisation | Contact details |
|---|---|
| Aurizon | Email: Mark.Sims@aurizon.com.au Phone: (08) 8343 7628 Website: www.aurizon.com.au Aurizon Level Crossing access for Heavy/OSOM Vehicles |
| Australian Rail and Track Corporation Ltd (ARTC) | Address: PO Box 10343 Gouger Street, Adelaide SA 5000 Phone: (08) 8112 0300 Email: odl.permits@artc.com.au Website: www.artc.com.au ARTC Level Crossing access for Heavy/OSOM Vehicles |
| Cowell Electric | Email: cowellelectric@cowellelectric.com.au Phone: (08) 8629 2136 Website: www.cowellelectric.com.au Overhead lines (access to Iron Knob from Whyalla) |
| Department for Infrastructure and Transport (DIT) - Public Transport South Australia (PTSA) | Email: dit.ptsanetworkaccess@sa.gov.au Phone: 08 7133 2176 Adelaide Metropolitan Tram/Rail Crossing Access for Heavy/OSOM Vehicles |
| Keolis Downer Australia - Adelaide Metro Passenger Railway Network | Email: KDA-networkaccess@keolisdowner.com Website: www.keolis.au/adelaide-metro-rail/ Adelaide Metropolitan Rail Crossing Access for Heavy/OSOM Vehicles |
| SA Power Networks (SAPN) | Email: highloads@sapowernetworks.com.au SAPN Transporting High Loads Information: |
| South Australia Police | Email: policeescortgroup@police.sa.gov.au Phone: 131 444 or (08) 8207 6035 Website: www.police.sa.gov.au - online form Police Escorts |
| Steam Ranger | Email: rsm@steamranger.org.au Phone: 0427 251 752 Website: www.steamranger.org.au Rail |
| Torrens Connect | Email: permits@torrensconnect.com.au Phone: 08 8473 0000 Adelaide Metropolitan Tram Crossing Access for Heavy/OSOM Vehicles |
Tasmania
| Organisation | Contact details |
|---|---|
| Department of State Growth | Transport Inspectors Roadworks and closures |
| Tas Gas | Email: mark.yates@tasgas.com.au Phone: (03) 6336 9301 |
| Tasmania Police | Phone: 13 14 44 Community alerts Website: www.police.tas.gov.au/community-alerts |
| TasNetworks | Email: customer.service@auroraenergy.com.au Phone: 1300 137 008 |
| TasRail | Phone: 1300 827 724 |
| TasWater | Email: enquiries@taswater.com.au Phone: 13 69 92 Website: www.taswater.com.au |
| Telstra | Email: high.loads.Telstra@team.telstra.com Phone: 1800 047 909 Fax: 1800 807 573 Overhead lines |
Victoria
VicRoads - Getting third-party support to travel - A list of key third-party assets and the process that applies to get third-party support in Victoria.