The Heavy Vehicle Confidential Reporting Line (HVCRL), 1800 931 785, is the NHVR’s secure, national, confidential telephone service for participants in the heavy vehicle industry and supply chain to report operational safety issues relating to heavy vehicle transport activities. It’s operated by an independent third party, Crime Stoppers Queensland, which has expertise in receiving confidential calls and ensuring they are appropriately processed. Calls are free from any landline in Australia and some mobile providers.
What should be reported through the HVCRL?
Appropriate information may relate to:
- an incident or situation that affects—or might affect—the safety of a heavy vehicle or its operation
- a procedure, practice or condition that endangers the safety of a heavy vehicle driver, their passengers, other road users or the community
- a procedure, practice or condition that facilitates non-compliance with the Heavy Vehicle National Law (HVNL).
|Business practices||Contracts, processes or systems that cause or encourage a breach of the HVNL.|
|Fatigue||Driver fatigue, inadequate fatigue management systems, falsified fatigue management records, unrealistic schedules, pressure to drive while fatigued or work extra hours.|
|Mass||Overweight/overloaded vehicles, unauthorised access or movements.|
|Dimension||Unauthorised oversize vehicles.|
|Loading||Inadequate restraints, poor load security, issues with loading or unloading practices.|
|Speed||Internal policies, practices, unrealistic schedules or vehicle modifications that facilitate or encourage speeding.|
|Vehicle standards and mechanical safety||Non-compliance regarding vehicle design, condition, configuration, functionality, maintenance, modifications or defects.|
What shouldn’t be reported through the HVCRL?
Any issues that pose an immediate safety risk to a person should be referred to the police (e.g. a traffic crash involving a heavy vehicle, or a heavy vehicle losing its load or swerving over the road).
The table below provides examples of other matters for which the HVCRL shouldn’t be used. Where possible, contact details of the appropriate agency for these reports have been supplied.
|Road rule violations (e.g. speeding, distracted driving, intoxicated driver)||
Call 000 in an emergency.
In other situations call or 131 444. If you are in Victoria, contact your local police station.
|Engine emissions or smoky vehicles||
ACT – 13 22 81 (Access Canberra)
NSW – 131 555 (Environmental Protection Authority)
NT - 1300 654 628 (Department of Infrastructure, Planning and Logistics)
QLD – 13 20 19 (Department of Transport and Main Roads)
SA – 131 444 (SAPOL Traffic watch)
TAS – Department of State Growth (complete a Defective Vehicle Notification form)
WA – Department of Water and Environmental Regulation www.der.wa.gov.au/our-work/programs/172-smoky-vehicle-reporting-program
|Noise emissions (e.g. compression/engine braking)||
ACT – 13 22 81 and online (Access Canberra)
NSW – 131 555 (Environmental Protection Agency)
NT – 1300 654 628 (Department of Infrastructure, Planning and Logistics)
QLD – 13 23 80 (Department of Transport and Main Roads)
TAS – 1300 135 513 VIC – Local police station
|Damaged roads||Relevant state/territory government or local council|
|Parking issues||Relevant state/territory government or local council|
|Industrial relations issues (e.g. unfair dismissal, workplace bullying)||Fair Work Commission – 1300 799 675|
|Rights and obligations at work||Fair Work Ombudsman – 13 19 14|
|Enquiries about infringement notices or penalties relating to heavy vehicles||Authority that issued the infringement|
|Complaints about the NHVR||1300 MYNHVR (1300 696 487)|
What happens with information received through the HVCRL?
Any information that falls within the criteria of the HVCRL will be forwarded to the NHVR. The NHVR will assess the information to determine what action should be taken.
It’s important to note that, although you can call the HVCRL 24 hours a day, 7 days a week, your report may not be followed up outside business hours unless it’s considered there’s an immediate risk to personal safety—in which case your report will be escalated to the police.
How can I be sure my information will be kept confidential?
The operator who takes your call will handle the information you provide in a way that protects your identity and ensures confidentiality in compliance with applicable laws, policies, and agreements concerning information security.
While you may be encouraged to provide some personal contact details, you can request that these are not made available to the NHVR and the report to the NHVR will appear as if it’s been made anonymously.
How do I know if any action has been taken as result of my call?
Crime Stoppers will provide you a unique code number for your call which will enable you to call back to find out what actions have been taken. Please note, feedback will only be available eight weeks after you made your initial report.
Will it cost me anything to make a report through the HVCRL?
Calls to the HVCRL are free from any landline in Australia and some mobile providers. Your mobile provider will be able to advise you if calls to this number will incur a fee.
Can a member of the public call the HVCRL?
Anyone can call the HVCRL to report issues relating to the safety of heavy vehicle transport activities.