Heavy Vehicle Confidential Reporting Line (HVCRL)

Please note: To ensure that you receive the assistance you require as quickly as possible, please don’t call the HVCRL if you have a complaint about a noisy or smoky truck, or a truck driver driving dangerously – for example, tailgating, speeding (unless exceeding 100km/h) or driving under the influence of drugs. See When shouldn’t I call the HVCRL? for a full list of issues and the right agency to call.

What is the HVCRL?

The Heavy Vehicle Confidential Reporting Line (HVCRL) 1800 931 785 is a secure, national, confidential telephone service for participants in the heavy vehicle industry and its supply chain to report safety issues relating to procedures, practices or conditions in the heavy vehicle transport industry and its supply chain that might endanger the safety of a heavy vehicle driver, their passengers, other road users or the community. See What can I report? for what you should report through the HVCRL.

HVCRL operating hours are from 7.00am to 4.30pm (AEST) Monday to Friday. Calls are free from any landline in Australia and some mobile providers. You can check with your mobile provider whether you’ll be charged for this call.

How can I be sure my information will be kept confidential?

Your call will be answered by a member of the NHVR’s specialist HVCRL Team, who will assess the information you provide to make sure it meets the criteria of the HVCRL. 

They will manage the information you provide in a way that protects your identity and ensures confidentiality in compliance with applicable laws, policies and agreements concerning information security.

You may be encouraged to provide some personal contact details, but you can request that these are not made available outside the NHVR’s HVCRL Unit.

What can I report?

You can report any safety issues relating to procedures, practices or conditions in the heavy vehicle transport industry and its supply chain that might endanger the safety of a heavy vehicle driver, their passengers, other road users or the community. These may relate to such things as:

Topic Details
Business practices Contracts, processes or systems that cause or encourage a breach of the Heavy Vehicle National Law.
Fatigue Driver fatigue, inadequate fatigue management systems, falsified fatigue management records, unrealistic schedules, pressure to drive while fatigued or work extra hours.
Mass Overweight/overloaded vehicles, unauthorised access or movements.
Dimension Unauthorised oversize vehicles.
Loading Inadequate restraints, poor load security, issues with loading or unloading practices.
Speed Internal policies, practices, unrealistic schedules or vehicle modifications that facilitate or encourage speeding.
Vehicle standards and mechanical safety Non-compliance regarding vehicle design, condition, configuration, functionality, maintenance, modifications or defects.

When shouldn’t I call the HVCRL?

Note: If you see something that poses an immediate safety risk to someone, call the police on 000. This may be, for example, a traffic crash involving a heavy vehicle, or a heavy vehicle losing its load or swerving across the road.

The table below provides details of the agency or organisation you should call to report other matters that don’t meet the criteria for calling the HVCRL.

Issue Responsible agency
Road rule violations (e.g. speeding, distracted driving, intoxicated driver)

Call the police on 000 in an emergency.

If it's not an emergency, call Policelink on 131 444 (24 hours 7 days).

If you are in Victoria, contact your local police station.

Engine emissions or smoky vehicles

ACT - 13 22 81 (Access Canberra)

NSW - 131 555 (Environmental Protection Authority)

NT - 1300 654 628 (Department of Infrastructure, Planning and Logistics)

QLD - Department of Transport and Main Roads - Smoky vehicles

SA - 131 444 (SAPOL Traffic watch)

TAS - Department of State Growth (complete a Defective Vehicle Notification form)

VIC -  13 64 87 (13 NHVR)

WA - Department of Water and Environmental Regulation - Smoky vehicle reporting program

Noise emissions (e.g. compression/engine braking)

ACT - 13 22 81 and online (Access Canberra)

NSW - 131 555 (Environmental Protection Agency)

NT - 1300 654 628 (Department of Infrastructure, Planning and Logistics)

QLD - 13 23 80 (Department of Transport and Main Roads)

SA -  131 444 (SAPOL) or 08 8204 2004 (EPA). If a vehicle is travelling past signage that advises not use exhaust brakes, contact the local council or police station. 

TAS - 13 64 87 (13 NHVR)

VIC - 13 64 87 (13 NHVR)

Damaged roads Relevant state/territory government or local council
Parking issues Relevant state/territory government or local council
Industrial relations issues (e.g. unfair dismissal, workplace bullying) Fair Work Commission – 1300 799 675
Rights and obligations at work Fair Work Ombudsman – 13 13 94
Enquiries about infringement notices or penalties relating to heavy vehicles Authority that issued the infringement.
Complaints about the NHVR We cannot accept complaints over the phone. Please register your complaint in writing by Contacting us.