The National Heavy Vehicle Regulator (NHVR) released its first quarterly performance scorecard at the Australian Trucking Association's (ATA) national conference today, highlighting the hard work of the Regulator and its stakeholders in delivering for industry.
Speaking in Hobart at Trucking Australia 2015, NHVR Chief Executive, Sal Petroccitto, said the scorecard was a snapshot of the Regulator's achievements over the past 9 months, delivered through strong industry and government partnerships.
"We listened closely over the past year to what our customers want, made the necessary improvements to our business and now the results speak for themselves," said Mr Petroccitto.
"For example, we made significant changes to how access applications are submitted and assessed, with the result that 90% of valid permit applications are now delivered to state and local government road managers within one business day.
"This helps reduce the overall time taken to issue a permit and get vehicles on the road sooner," Mr Petroccitto said.
Incoming ATA Chief Executive, Chris Melham, congratulated Mr Petroccitto and the NHVR team on their intensive work at the grassroots level in listening and communicating with customers and stakeholders.
"The NHVR has come a long way in 12 months,” said Mr Melham, “and it's obvious they are targeting the right areas for improvement."
"I commend the NHVR on their willingness to post their performance publicly and be held accountable for improvements in safety, productivity and service standards," Mr Melham said.
Mr Petroccitto said this first performance snapshot reflects the hard work of NHVR staff, state road transport agencies, local governments and industry associations in identifying and prioritising the most pressing issues.
"We now have a clear road map of what we want to achieve over the next 12 months and beyond.
"And to make sure we continue to get it right for our customers, we have strengthened our Industry Reference Forum and established four dedicated operator groups. We also deal directly with heavy vehicle owners and drivers everyday over the phone, by email and in person at workshops and forums across the country.
"This performance snapshot can give industry confidence that we are working together today for a stronger, safer industry tomorrow," said Mr Petroccitto.
Performance snapshot highlights:
- 47 new access notices in place to drive down the initial demand for access permits.
- 554 pre-approvals to facilitate "last mile" access on local council roads with 156 of these already lodged for gazettal.
- 2357 new PBS vehicle units certified with 584 safer, more efficient combinations on Australian roads
- 90% of valid permit applications are now delivered to road managers within one business day
- 93% of NHVAS requests resolved within 10 business days.
- Reduced the number of documents that need to be carried in the cab.