Customer Portal sole permit platform


The NHVR’s new online Customer Portal will be the main avenue for heavy vehicle operators to apply for national access permits from today.

AccessCONNECT Program Director David Carlisle said the effective roll out of the Portal had seen 2200 vehicle configurations created in the first two months.

“The Portal is saving more than 1400 businesses valuable time and money through a more efficient application process,” Mr Carlisle said.

“The Customer Portal is improving the way heavy vehicle permits are lodged, assessed and issued across the country with a new online permit solution and digital innovations.”

Mail and fax permit applications will continue to be accepted to assist those with intermittent or poor internet services or for emergency purposes.

Mr Carlisle said the NHVR was also working closely with local and state governments to design and build an online Road Manager Portal to streamline assessment and decision-making for permits.

“Up to 100 road managers will participate in the two-month design and development phase, with the new portal expected to be ready for testing in late 2016,” he said.

“We held the first design workshop with road managers in early September and a second design workshop will be held in mid-October.”

To sign up for a Regulator Customer Number and submit applications visit