The 5000th heavy vehicle permit application has been submitted to the NHVR’s Customer Portal.
NHVR CEO Sal Petroccitto said the Customer Portal has become the permit application customer platform of choice since its release.
“In just under three months the Portal has become the preferred option for 95 per cent of all NHVR heavy vehicle permit applications,” Mr Petroccitto said.
“From the beginning of this project, we have worked with the heavy vehicle industry and associations, state and local government and other stakeholders to make sure we designed a system that would meet the needs of this sector.
“As the number of applications via the Portal grows, we are seeing benefits flow back to the heavy vehicle industry in terms of time saved, a more reliable application process and better transparency for operators to track their permits.”
Mr Petroccitto said the Portal currently processes all classes of access permit applications handled by the NHVR, including Performance Based Standards (35 per cent of all applications), Oversize and Over Mass (16 per cent), Special Purpose Vehicle (13 per cent), agricultural vehicles (2 per cent), road trains (4 per cent) and B-doubles (11 per cent).
“The Portal is a major step forward for the industry, streamlining the way industry prepare, lodge and track their road permit applications,” he said.
“Popular features include a vehicle builder for saving common configurations, an interactive route planner, a case tracker for improved visibility of an application’s progress and a secure online payment environment.”
Mike Debenham, President of the Livestock & Rural Transporters Association of Victoria said the Portal’s user friendly, interactive process makes permit application very easy.
“It has drastically reduced the time taken for our members to apply for permits, enabling them to get on with the real job of moving livestock and goods.”
Nick Simpson, Heavy Haulage Operations Controller at L Arthur Pty Ltd said the Portal is a one stop shop where we can now track our permits from start to finish which is saving our business valuable time and money.
“The NHVR has a fantastic team of people, who are always willing to help our business get the job done.
The next service to come online will be the Road Manager Portal, which is on track to be piloted next month. It will provide a secure online environment for jurisdictions and local government to manage access consent requests.